Front Desk Assistant Manager Hyatt House Hyatt Place Houston Medical Center
Overview
The Front Desk Assistant Manager leads the Front Office team at Hyatt House Hyatt Place Houston Medical Center in Houston Texas. This leadership role focuses on delivering exceptional guest experiences while maximizing revenue and occupancy. The manager oversees daily operations and ensures compliance with Avion Hospitality standards.
What You'll Do11
- 1Own and execute front desk operations with focus on guest satisfaction and revenue optimization
- 2Lead a team of associates through coaching counseling and disciplinary actions
- 3Maintain accurate financial records and process payments efficiently
- 4Supervise night audit processes and monitor house charge worksheets
- 5Coordinate with accounting and other departments for seamless operations
- 6Ensure adherence to Avion Hospitality policies and procedures
- 7Implement Avion Hospitality S.O.P.s for customer service and internal communications
- 8Develop employee morale and manage training programs
- 9Monitor room inventory and analyze rate efficiency
- 10Prepare and present wage progress reports to management
- 11Operate front office computer systems and P.B.X. console
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 22-year college degree plus 3 years related experience
- 34-year college degree with minimum 1 year related experience
- 4Proficiency in Windows operating systems
- 5Strong verbal communication skills
- 6Ability to solve complex problems quickly and accurately
- 7Experience handling high-pressure situations
- 8Familiarity with financial systems and basic arithmetic
- 9Certification in Food Handlers and Alcohol Awareness
- 10Knowledge of CPR & First Aid protocols
- 11Ability to work flexible hours based on hotel needs
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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