Front Desk Agent AIM Hotels
Overview
Join our dynamic hospitality team as a Front Desk Agent where your energy creates memorable guest experiences from arrival. You become first point of contact providing exceptional services managing reservations ensuring smooth operations. Friendly demeanor and multitasking skills foster welcoming environment. Paid position develops hospitality management while delivering outstanding guest relations in vibrant resort setting.
What You'll Do11
- 1Greet guests warmly providing positive first impression
- 2Manage check-in and check-out procedures efficiently using hotel software
- 3Handle guest inquiries requests complaints professionally
- 4Operate multi-line phone systems directing calls appropriately
- 5Maintain accurate reservation records modify bookings process cancellations
- 6Conduct night audits reconciling daily financial transactions
- 7Provide information about amenities local attractions services
- 8Collaborate with housekeeping maintenance addressing guest needs
- 9Uphold phone etiquette standards for clear communication
- 10Support guest relations anticipating needs delivering personalized service
- 11Work in fast-paced environment
Requirements10
- 1Proven experience in hotel management front desk operations preferred
- 2Hospitality background highly valued
- 3Multilingual skills or bilingual abilities advantageous
- 4Strong customer service skills friendly approachable demeanor
- 5Excellent communication skills professional phone etiquette
- 6Ability to handle multi-line phone systems efficiently
- 7Knowledge of hotel management software preferred
- 8Previous night audit experience or resort environment
- 9Demonstrated ability to work under pressure maintaining attention to detail
- 10Open availability
Salary Insight
$33 - $37k per year
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