Fraud Client Services Representative Bank of America
Overview
Lead resolution of multi-product fraud client requests in an inbound contact center. Provide accurate service while delivering a great client experience. Seek candidates who thrive in dynamic environments and excel at relationship building.
What You'll Do11
- 1Identifies client needs and recommends solutions when fraud is detected
- 2Records data captured during client interactions accurately
- 3Escalates issues through proper channels for risk review and analysis
- 4Reads frequent updates and applies learning materials during calls
- 5Complies with industry regulations and internal financial controls
- 6Owns account maintenance and resolves complex client problems
- 7Drives digital solutions to deepen client relationships
- 8Shows commitment to consistent attendance and reliable schedule adherence
- 9Communicates effectively using plain language to improve client outcomes
- 10Engages with clients by anticipating questions and building rapport
- 11Adapts to new technology platforms and receives coaching
Requirements8
- 1Minimum 1 year customer service experience including difficult situations
- 2Passion for delivering positive client financial experiences
- 3Understanding of how life events affect client finances
- 4Ability to work weekends and holidays with immediate response requirements
- 5Strong communication skills and active listening abilities
- 6Intermediate computer proficiency and adaptability
- 7High school diploma or equivalent education
- 8Internal employees may work remotely but must comply with onsite policies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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