Fraud Client Services Representative - 2nd Shift
Overview
Bank of America seeks a bilingual fraud client services representative for the 2nd shift. This role drives Responsible Growth by delivering client-focused solutions across multiple products. Candidates thrive in an inclusive environment that values diverse backgrounds and fosters career development.
What You'll Do7
- 1Identify client needs and recommend solutions when fraud is detected
- 2Accurately record data captured during client interactions
- 3Escalate cases requiring risk review or further analysis
- 4Implement frequent updates and learning materials into conversations
- 5Comply with industry regulations and financial controls
- 6Maintain high standards of client communication and relationship management
- 7Adapt to dynamic environments while meeting strict scheduling demands
Requirements5
- 1Proficiency in Spanish and English
- 21+ years of customer service experience with difficult client situations
- 3Strong ability to understand and address client financial impacts
- 4Commitment to reliable attendance and adherence to scheduled shifts
- 5Demonstrated adaptability and willingness to learn new technologies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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