Float Teller Position - Abingdon M&T Bank
Overview
The Float Teller role focuses on enhancing branch customer experiences through digital engagement and lobby management. You will deliver personalized service while maintaining high accuracy in transaction processing. This position requires proactive problem solving and strong interpersonal skills to exceed customer expectations.
What You'll Do11
- 1Adhere to established customer service standards while providing tailored solutions during critical customer interactions
- 2Educate customers through digital demonstrations and identify self-service opportunities that align with individual needs
- 3Manage lobby operations by greeting customers and addressing immediate requirements through proactive engagement
- 4Process transactions efficiently following bank policies while maintaining meticulous record keeping
- 5Take ownership of escalated account issues until resolution and document all customer complaints appropriately
- 6Identify and introduce sales opportunities to appropriate banking partners
- 7Perform branch-specific operational tasks such as cash ordering and ATM management
- 8Handle account maintenance and compliance activities including AML BSA KYC procedures
- 9Promote inclusive environment reflecting M&T Bank brand values
- 10Implement internal controls and respond to regulatory requirements
- 11Collaborate with cross-functional teams to resolve operational challenges effectively
Requirements8
- 1High school diploma or GED with 6 months customer service experience including data entry and cash handling
- 2Ability to travel between branches as needed
- 3Strong verbal and interpersonal communication abilities
- 4Proven customer service excellence and time management skills
- 5Physical stamina for standing and lifting objects up to 30 pounds
- 6Bilingual proficiency based on branch requirements
- 7Familiarity with internet-based technology at basic level
- 8Attention to detail for reading fine print and processing transactions accurately
Salary Insight
$40 - $58k per year
Location
Required Skills
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