Branch Teller Position at Wilkens Plaza Baltimore MD
Overview
Specialist who will own customer service excellence and drive digital engagement across the branch. This role will deliver differentiated experiences while balancing transaction accuracy and compliance. You will lead lobby management and foster relationships that reflect M&T Bank values.
What You'll Do11
- 1Adhere to established customer service standards while educating customers through digital demonstrations
- 2Identify self‑service opportunities that meet individual customer needs
- 3Engage in lobby management and greet customers proactively to resolve immediate needs
- 4Balance and process transactions efficiently following Bank Policy
- 5Take ownership of escalated account issues until resolution and log complaints accurately
- 6Transition identified sales opportunities and introduce customers to appropriate partners
- 7Perform branch‑related tasks such as cash ordering, vault operations, ATM support, and wire transfers
- 8Process customer and account maintenance with precision
- 9Complete Consumer AML, BSA, and KYC activities in compliance with regulations
- 10Promote a sense of belonging aligned with M&T Bank branding
- 11Maintain internal audit standards and respond to regulator concerns
Requirements7
- 1High school diploma or GED with minimum six months of customer service experience including data entry and cash handling
- 2Proven verbal and interpersonal communication skills
- 3Strong organizational abilities and effective time management
- 4Ability to prioritize tasks and manage multiple responsibilities
- 5Physical stamina to stand for extended periods and lift items between five and thirty pounds
- 6Bilingual proficiency as required by branch needs
- 7Willingness to work in a fast‑paced retail banking environment
Salary Insight
$40 - $58k per year
Location
Required Skills
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