Enterprise Customer Success Manager, AI Code Review
Overview
You will own the full customer journey for CodeRabbit's AI-powered code review platform across the Americas, driving adoption, renewals, and expansion within a book of enterprise accounts. As a founding member of the customer success team, you will build trusted relationships with technical and executive stakeholders, becoming the voice of the customer internally. This role blends technical acumen in Git, GitHub, and CI/CD with strategic account management, offering the chance to shape the future of human-machine collaboration.
What You'll Do7
- 1Build strong relationships with enterprise customers, understanding their business objectives and ensuring they realize value from CodeRabbit.
- 2Drive adoption and engagement throughout the entire customer journey, from kickoff to renewal.
- 3Own a book of business, managing renewals and identifying expansion opportunities within existing accounts.
- 4Become a product expert on CodeRabbit, mastering all components to guide customers toward best practices.
- 5Advocate for customer needs internally, influencing the product roadmap based on real-world feedback.
- 6Deliver periodic business reviews to customer leadership, showcasing value and aligning on goals.
- 7Resolve customer challenges by effectively communicating the specific benefits and best practices of CodeRabbit.
Requirements9
- 15+ years of experience in customer success or account management, ideally within SaaS or AI companies.
- 2Technical competency to understand CodeRabbit's software and build trust with highly technical prospects and stakeholders.
- 3Customer obsession: a passion for delivering a high-quality customer experience and a curiosity to solve problems.
- 4Strong knowledge of the customer success space, including negotiations and procurement processes.
- 5Proficiency with sales methodologies such as MEDDPICC, SPICED, and Command of Message.
- 6Ability to establish trust at the CxO level as well as with software development practitioners.
- 7Familiarity with modern software development practices, version control systems, and the software development ecosystem: Git, GitHub, CI/CD, VS Code, Cursor.
- 8Excellent communication skills with business fluency in spoken and written English.
- 9Travel readiness: ability to travel approximately 25% of the time to meet with customers.
Salary Insight
$125 - $215k per year
Location
Required Skills
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