Drive Thru Operator - Steak 'n Shake
Overview
You own the drive-thru lane at Steak 'n Shake in Atlanta, serving guests in under 3 minutes. You handle orders, payments, and guest interactions with speed and a smile, backed by a team that values cleanliness and teamwork. This role sharpens your customer service and cash handling skills in a high-energy environment.
What You'll Do9
- 1Greet each guest within seconds, take orders accurately using the computer register, and confirm order details.
- 2Collect payment, count change correctly, and hand out meals within the 3-minute service target.
- 3Follow the 7 steps to Drive-thru, tailoring service to each guest's needs while maintaining composure under pressure.
- 4Keep the drive-thru station clean, stocked with supplies, and organized throughout your shift.
- 5Answer guest questions about menu items and market current promotions to drive sales.
- 6Handle guest complaints calmly, resolving issues with a positive attitude and escalating when needed.
- 7Support the team by taking on extra tasks during rush periods, from food prep to lobby upkeep.
- 8Follow all safety, security, and cash handling policies to protect guests, teammates, and company assets.
- 9Maintain a clean, professional appearance with proper uniform and personal hygiene at all times.
Requirements8
- 16+ months experience in a fast-food or customer service role, with a proven ability to work a POS register.
- 2High school diploma or equivalent, with basic reading, writing, and math skills.
- 3Able to stand, bend, stretch, and walk for the full shift, and lift up to 30 pounds.
- 4Good vision, hearing, and manual dexterity for handling orders and cash.
- 5Strong verbal communication skills to interact with guests and teammates clearly.
- 6Ability to work flexible shifts, including weekends and holidays.
- 7Capable of retaining menu information and applying upselling techniques.
- 8Must pass a background check and provide proof of U.S. employment eligibility via eVerify.
Salary Insight
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