Director Product Strategy, Value Realization at Novartis
Overview
You will own the value realization framework for the US CRM organization, quantifying the impact of CRM investments across a portfolio of commercial capabilities. You will define KPIs, OKRs, and success metrics that link Salesforce and Veeva to productivity and revenue outcomes. Working with Finance, IT, and Commercial teams, you will build business cases and ROI models that guide investment decisions. You will partner with analytics teams to industrialize value measurement and reporting. This role sets you apart by giving you a direct line to executive leadership and a mandate to drive measurable business value.
What You'll Do10
- 1Define and operationalize KPIs, OKRs, and success measures at the portfolio, program, and capability level, tying them directly to CRM outcomes.
- 2Build methodologies to quantify productivity savings from CRM, AI agentic solutions, automation, and workflow optimization.
- 3Create usability-performance frameworks to measure user experience, adoption quality, and time-to-value for CRM platforms.
- 4Establish baseline benchmarks and target states to track measurable improvement over time, ensuring accountability for value delivery.
- 5Build and maintain a CRM value realization framework that informs prioritization and resource allocation decisions.
- 6Partner with Finance to ensure value assumptions, productivity gains, and ROI projections are recognized and audited.
- 7Develop business cases that clearly quantify expected value and align to enterprise commercial objectives.
- 8Lead cross-functional working sessions with Sales, Marketing, Medical, Patient Services, Operations, Strategy, IT, and Finance to identify and track value opportunities.
- 9Partner with IDS analytics and data teams to design, execute, and industrialize value measurement models and reporting.
- 10Develop dashboards and reporting mechanisms to communicate progress against value KPIs and OKRs to executive leadership.
Requirements9
- 17+ years in product strategy, business analytics, consulting, value realization, or enterprise performance roles.
- 2Demonstrated success defining and operationalizing KPI/OKR frameworks for complex CRM programs and implementations.
- 3Experience quantifying productivity savings and building ROI frameworks for CRM investments.
- 4Strong understanding of CRM platforms (Salesforce, Veeva) and commercial operations.
- 5Excellent analytical skills with the ability to translate complex data into strategic insights and clear executive recommendations.
- 6Demonstrated ability to use data-driven insights to shape investment decisions, prioritize initiatives, and challenge assumptions with senior stakeholders.
- 7Proven matrix leadership experience within complex, cross-functional life science environments.
- 8Knowledge of the pharmaceutical industry, including sales, medical, patient services, access and marketing operations and the dynamics of the US commercial environment.
- 9Bachelor's degree required; Master's degree, MBA, or advanced analytics background preferred.
Salary Insight
$186 - $344k per year
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