Director, Brand Operations, Brand Systems & AI
Overview
Own the operating system for Ramp Brand across creative, launches, events, and growth. Lead cross-functional workflows to move high-volume creative work from direction to shipped output at scale. Build processes, milestones, and automation to reduce cycle time and protect creatives from organizational swirl. Be the ambassador who pulls Brand into strategic initiatives early and partners with creative leads to keep delivery fast and high quality.
What You'll Do10
- 1Build and own the Brand operating system from intake to handoff, turning creative direction into shipped work
- 2Diagnose bottlenecks across functions, identify root causes, and implement solutions to accelerate delivery
- 3Protect creatives from organizational swirl by absorbing cross-functional complexity
- 4Automate with AI to streamline workflows and reduce manual overhead across intake, triage, status, reporting, and handoffs
- 5Partner with creative leads to align operations with creative goals and ensure timely project delivery
- 6Scope incoming work, balance priorities, and bring Brand into projects at the right time
- 7Serve as Brand's ambassador to Ramp, ensuring brand considerations are integrated early in initiatives
- 8Lead cross-functional collaboration and establish measurable milestones to track delivery performance
- 9Implement metrics and tooling to provide clear, provable progress on brand initiatives
- 10Champion lean leadership and continuous improvement to scale creative operations
Requirements10
- 1Excellent organization with 20+ live workstreams
- 2Strong cross-functional root-cause instinct and ability to fix slow multi-team workflows
- 3Proven track record building repeatable operations with automation and tooling
- 4Metrics-driven approach to instrument delivery and prove progress
- 5Hands-on, lean leadership focused on people and processes
- 6Operator-first mindset with no heavy emphasis on traditional creative pedigree
- 7Experience in product ops, biz ops, GTM ops, finance ops, or chief-of-staff
- 8Nice to have: experience scaling an in-house creative studio in a high-growth environment
- 9Nice to have: experience building AI-assisted operational workflows
- 10Experience coordinating with creative teams and executive stakeholders
Salary Insight
$200 - $352k per year
Location
Required Skills
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