Direct Client Help Desk Technician Austin TX
Overview
Own core client support operations for mission critical applications LINK and IV-E. Deliver fast response times while maintaining high service quality. Drive improvements across all client interactions.
What You'll Do9
- 1Build automated ticket routing scripts using Python and AWS Lambda
- 2Design monitoring dashboards with React and Kubernetes
- 3Lead daily standups with technical teams to resolve escalations
- 4Ship new client onboarding processes within 30 days
- 5Debug production issues affecting client systems
- 6Drive process optimization for help desk workflows
- 7Collaborate with product teams to implement feature requests
- 8Maintain documentation for all client-facing systems
- 9Analyze ticket trends to identify recurring client needs
Requirements5
- 15+ years building enterprise help desk solutions
- 2Experience with Spark and Airflow for ETL pipelines
- 3Proficiency in AWS services including S3 and EC2
- 4Familiarity with Kubernetes for application deployment
- 5Background in client relationship management
Salary Insight
Salary not disclosed in listing
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