Dental Treatment Coordinator Job | Dr Lane & Associates Raleigh
Overview
You will own the patient experience at Dr Lane & Associates, a family dentistry practice in Raleigh, NC, coordinating treatment plans, insurance verification, and appointment scheduling. You will use Denticon to manage patient records and a multi-line phone system to keep provider schedules full. You will work with a supportive team that values patient care, offering paid training, quarterly bonuses, and a culture that celebrates wins. This role stands out for its focus on 5-star patient experiences and its partnerships with the Carolina Hurricanes and Durham Bulls.
What You'll Do9
- 1Welcome patients as the primary point of contact, setting a professional tone for their visit.
- 2Manage the multi-line phone system to schedule, reschedule, and confirm appointments, keeping provider calendars productive.
- 3Collect and update patient personal and insurance details in Denticon with accuracy.
- 4Check in and check out patients, processing payments and enforcing financial policies courteously.
- 5Present and review treatment plans to boost case acceptance, helping patients understand their oral health options.
- 6Verify insurance coverage and eligibility, maintaining exact records for each patient.
- 7Maintain electronic patient records in compliance with HIPAA, ensuring data security.
- 8Keep the reception and waiting areas clean, organized, and welcoming.
- 9Support office operations with additional tasks as needed.
Requirements7
- 11-2 years of dental front office or treatment coordinator experience.
- 2Strong communication and organizational skills with attention to detail.
- 3Professional demeanor and a positive attitude focused on patient care.
- 4Ability to work efficiently in a team environment.
- 5Proficiency with computers, including practice management software.
- 6High School Diploma or GED.
- 7Ability to lift up to 15-20 lbs.
Salary Insight
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