Dental Office Manager, Front Desk & Billing
Overview
You will lead front desk operations at a family dentistry practice in Detroit, managing staff, patient flow, and revenue cycle. You'll own billing, coding, and financial reporting while ensuring HIPAA compliance and accurate EMR records. Your team includes front desk coordinators and administrative staff, and you'll report to the practice owner. This role stands out for its focus on operational excellence and patient experience, with a competitive hourly rate and benefits.
What You'll Do8
- 1Lead front desk team to manage patient check-in, scheduling, and phone triage during the first 90 days
- 2Own billing and coding for dental procedures, using Dentrix or Eaglesoft to maximize claim acceptance
- 3Maintain EMR accuracy and HIPAA compliance across all patient records
- 4Coordinate insurance claims processing and managed care approvals to reduce denials
- 5Manage patient scheduling to minimize gaps and improve chair utilization
- 6Ensure compliance with OSHA and JCAHO standards in daily operations
- 7Train front desk staff on front desk protocols and patient communication
- 8Produce weekly financial reports tracking revenue, aging, and daily collections
Requirements8
- 13+ years in medical office management, ideally in a dental or healthcare setting
- 2Hands-on experience with Dentrix or Eaglesoft practice management software
- 3Knowledge of HIPAA privacy rules and JCAHO accreditation standards
- 4Familiarity with medical billing, coding, and revenue cycle processes
- 5Experience supervising front desk staff and managing patient flow
- 6Strong understanding of dental clinic operations and terminology
- 7Proven ability to handle insurance claims and managed care requirements
- 8High school diploma or equivalent; additional healthcare admin certification preferred
Salary Insight
$54 - $71k per year
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