Customer Support Agent I
Overview
Join Bayside Support Services as a Customer Support Agent I in Miami Florida. Provide first-class support using Zendesk and deliver exceptional experiences for the content creator economy.
What You'll Do7
- 1Serve as primary point of contact via Zendesk offering prompt assistance
- 2Uphold customer service standards in every interaction
- 3Resolve issues by applying critical thinking and escalating complex cases
- 4Maintain detailed Zendesk CRM records of interactions and resolutions
- 5Collaborate with internal teams to escalate problems and communicate updates
- 6Participate in daily huddles and seek assistance through appropriate channels
- 7Attend short huddles to align with team objectives and updates
Requirements5
- 1Exceptional verbal and written communication skills
- 2Proven empathy and problem-solving abilities
- 3Strong critical thinking and analytical thinking
- 4Ability to work collaboratively in fast-paced settings
- 5Capacity for flexible scheduling including nights weekends holidays
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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