Customer Success Representative ACE Scholarships
Overview
Customer Success Representative at ACE Scholarships supports families and schools through high-volume support. This role owns cases from start to finish while ensuring compliance and accuracy. It balances efficiency with personalized service.
What You'll Do11
- 1Provide inbound and outbound support via phone email and chat using ServiceNow
- 2Own assigned customer cases through resolution even when elevation is needed
- 3Verify and reference scholarship applications while assisting families
- 4Conduct manual review for programs requiring OCR document processing
- 5Process applications for state tax credit scholarships
- 6Collaborate with senior representatives to resolve complex cases
- 7Apply feedback to improve performance and adapt to peak seasons
- 8Participate in operational projects to enhance customer experience
- 9Configure donor pages and marketing toolkits for strategic partners
- 10Maintain accurate records and ensure data quality
- 11Work in a fast-paced environment supporting multiple channels
Requirements5
- 1High school diploma or equivalent
- 2Prior call center experience preferred
- 3Comfortable learning ServiceNow Empower-Ed and Microsoft 365
- 4Experience in nonprofit or education settings preferred
- 5Strong attention to detail and compliance orientation
Salary Insight
$52 - $60k per year
Location
Required Skills
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