Customer Success Manager at Vanilla
Overview
Join Vanilla as a Customer Success Manager to lead client adoption and drive growth. You will own the customer journey from onboarding to renewal while collaborating with cross-functional teams. This role offers a fast-paced environment where your impact is visible and immediate.
What You'll Do11
- 1Guide customers through onboarding and long-term adoption to achieve business goals
- 2Create and manage Customer Success Plans and Strategic Account Plans using Salesforce
- 3Own renewal processes and identify expansion opportunities to mitigate churn
- 4Act as the voice of the customer by gathering insights and influencing Product Sales and Support
- 5Implement tools to enhance client health scores and overall satisfaction
- 6Collaborate with Sales Product and Leadership to align customer needs with strategy
- 7Drive process improvements to scale operations and support growth
- 8Develop consultative resources and documentation to empower clients
- 9Analyze data to measure customer health and resolve escalations effectively
- 10Maintain flexible remote work arrangement while contributing to a distributed team
- 11Contribute to a culture of customer obsession and long-term relationship building
Requirements11
- 15+ years of experience in Customer Success or Account Management within B2B SaaS
- 2Proven track record of driving retention renewals and account growth through consultative engagement
- 3Strong understanding of customer lifecycle management and revenue target achievement
- 4Proficiency with CRM systems such as Salesforce Totango or Gainsight
- 5Analytical mindset with experience using data to identify risks and opportunities
- 6Cross-functional collaboration skills to influence product and support initiatives
- 7Adaptability and tech-savviness for fast-paced high-growth environments
- 8Background in financial services preferred with regulatory compliance knowledge
- 9High emotional intelligence and relationship-building abilities
- 10Tech-savvy attitude with comfort learning new tools quickly
- 11Strategic thinking to align customer needs with business objectives
Salary Insight
$110 - $130k per year
Location
Required Skills
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