Customer Service Representative, State Farm Insurance
Overview
Own the client experience for Katie Kelly State Farm in Seattle, handling policy changes, product questions, and new business calls. You'll work onsite with a tight-knit team, owning first-call resolution and building long-term client relationships. You'll get hands on training and a Mon-Fri schedule from day one. This role suits someone who thrives on direct client contact and wants to grow within a leading State Farm agency.
What You'll Do8
- 1Answer incoming calls on the first ring and return every message promptly.
- 2Process policy change requests with accuracy in State Farm's systems.
- 3Resolve client questions about auto, home, and life products.
- 4Build rapport with new prospects to convert calls into quotes.
- 5Retain existing clients by proactively addressing coverage gaps.
- 6Document every client interaction in CRM tools for follow-up.
- 7Coordinate with the agent on complex service needs.
- 8Educate clients on State Farm digital tools and self-service options.
Requirements6
- 11+ years in customer service or office roles.
- 2Professional phone etiquette and clear communication.
- 3Problem-solving skills to handle unexpected client issues.
- 4Strong oral and written skills for policy explanations.
- 5Ability to handle customer rejection without escalation.
- 6Insurance or office experience is a plus but not required.
Salary Insight
$40 - $55k per year
Location
Required Skills
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