Customer Service Representative - State Farm Agent
Overview
You will own the customer experience for a growing State Farm agency, handling inquiries, policy changes, and claims support. You will work directly with State Farm systems and collaborate with a tight-knit team. Your attention to detail and empathy will drive client retention. This role offers a path to licensing in P&C and Life & Health within 60 days, plus commission opportunities through cross-selling.
What You'll Do6
- 1Answer customer inquiries and provide policy information using State Farm tools.
- 2Assist customers with policy changes and updates, ensuring accuracy in AMS.
- 3Guide insurance claims and follow up with customers to ensure resolution.
- 4Maintain accurate records of customer interactions in CRM.
- 5Cross-sell additional products to identify customer opportunities and earn commissions.
- 6Pivot to additional customer needs to enhance service and support.
Requirements6
- 11+ years of customer service experience preferred.
- 2Strong communication and interpersonal skills.
- 3Detail-oriented and able to multitask.
- 4Must obtain P&C license and Life & Health license within 60 days of hire.
- 5Experience with State Farm or insurance industry is a plus.
- 6High school diploma or equivalent.
Salary Insight
$50 - $80k per year
Location
Required Skills
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