Customer Service Representative FS Builder Resources
Overview
The Customer Service Representative leads email and phone interactions to resolve customer issues and process orders for installation. This role owns communication with external and internal clients while maintaining high accuracy and timeliness. It emphasizes teamwork and meeting daily deadlines.
What You'll Do11
- 1Input customer details on orders
- 2Transcribe selections for installations and repairs
- 3Process work orders for installation
- 4Proofread data accurately
- 5Answer emails promptly
- 6Handle phone calls and return missed messages immediately
- 7Update records for reselections and rescheduled installs
- 8Address customer and homeowner queries
- 9Meet daily deadlines with a sense of urgency
- 10Collaborate with teammates
- 11Operate office equipment including computers and copiers
Requirements10
- 1Typing skills 40 wpm preferred
- 2Accuracy and attention to detail
- 3Strong written and verbal communication
- 4Computer proficiency and knowledge of flooring new home construction
- 5Basic literacy and numeracy
- 63-5 years customer service experience preferred
- 7High School Diploma GED College
- 8Ability to lift 1-10lbs occasionally
- 9Remain stationary for extended periods using hands and arms
- 10Able to hear distinguish speech and other sounds
Salary Insight
$33 - $40k per year
Location
Required Skills
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