Customer Service Rep, Domino's Pizza
Overview
You are the first contact for every customer who calls our Domino's stores, handling orders and questions with a smile. You train on our POS system and build confidence through daily customer interaction. The team at MAC Pizza, Texas's largest Domino's franchise, supports your growth with flexible hours and advancement paths. This role turns every call into a chance to create a loyal customer.
What You'll Do9
- 1Take customer orders over the phone with a professional and optimistic tone.
- 2Manage incoming calls during peak hours, ensuring each customer feels valued.
- 3Train on the POS system to navigate menus, specials, and order entries.
- 4Resolve customer questions about orders, delivery times, and menu items.
- 5Maintain a clean and organized front counter area during shifts.
- 6Support the in-store team by handing off orders accurately to drivers.
- 7Follow company procedures for cash handling and payment processing.
- 8Build customer loyalty through friendly, efficient service.
- 9Work flexible hours including evenings and weekends to meet store needs.
Requirements6
- 1A smiling face and a great attitude.
- 20+ years of customer service experience, but comfort talking on the phone.
- 3Ability to stand for long periods and move around the store.
- 4Basic math skills for cash transactions.
- 5Reliable transportation to and from the store.
- 6Must be at least 16 years old (or as required by state law).
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