Customer Service Manager Rise Baking Co
Overview
Manage the Customer Service team at Rise Baking Company to deliver high-quality service through resource allocation for order management and issue resolution. Own the team and drive improvements. This role differs by focusing on operational excellence and cross-department collaboration.
What You'll Do14
- 1Manage customer service operations as point person for escalations
- 2Oversee team to ensure high-quality service delivery
- 3Develop and implement customer service policies aligned with company goals
- 4Review processes to improve departmental efficiency
- 5Stay current with industry trends and implement innovative strategies
- 6Mentor supervisors on best practices and customer service techniques
- 7Collaborate with other departments to resolve customer issues
- 8Analyze root causes of customer issues and implement solutions
- 9Keep management and sales teams informed of all issues
- 10Track, analyze, and report on key performance metrics
- 11Facilitate technical service requests and handle complaints
- 12Process customer returns and support inventory sales
- 13Support special projects and maintain food safety programs
- 14Perform additional job-related duties as assigned
Requirements10
- 1Associate’s degree or 10+ years customer service experience
- 25+ years managing a manager in fast-paced call center
- 3Experience in food manufacturing retail or distribution preferred
- 4Proven leadership and training abilities
- 5Strong communication and interpersonal skills
- 6Advanced proficiency with SAP CRM and Microsoft Office Suite
- 7Knowledge of performance management and logistics functions
- 8Problem-solving mindset with continuous improvement focus
- 9Ability to manage fast-paced team environment
- 10Organizational skills to balance priorities and meet deadlines
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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