Customer Service Manager Atkore
Overview
Customer Service Manager Atkore who leads customer experience and manages order fulfillment in Harvey IL. Responsible for overseeing daily operations and team performance.
What You'll Do11
- 1Manage entire customer order process from receipt to delivery
- 2Streamline processes for increased efficiency and service metrics
- 3Standardize work procedures supporting company standards
- 4Coordinate department projects to meet deadlines
- 5Manage team of customer service representatives
- 6Complete Atkore immersion program within first month
- 7Understand team dynamics and training materials
- 8Present coaching plans to direct reports
- 9Create processes to enhance daily performance
- 10Develop Mechanical Business knowledge
- 11Assist in hiring to grow department
Requirements8
- 1Bachelor's degree or equivalent experience
- 2Three years leading customer service teams
- 3Proficiency with CRM software
- 4Intermediate to advanced Microsoft Office skills
- 5Ability to thrive in fast-paced environment
- 6Strong problem-solving abilities
- 7Excellent written and verbal communication
- 8Experience with lean manufacturing preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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