Consumer Support Specialist, AI Tools & Creative Platform
Overview
Own high-volume inbound support across multiple plans and help scale self-service content. Join a fast-growing team building AI-powered tools for content creation and creative workflows. Work with Notion Slack Zendesk Google Workspace and AI platforms to resolve issues and surface product improvements. This role emphasizes proactive problem solving and customer-centric outcomes.
What You'll Do8
- 1Build and respond to a high volume of tickets across Free Standard Pro and Unlimited plans
- 2Escalate complex issues from AI support with clear human vs automation judgment
- 3Identify patterns in tickets and surface insights with recommendations to product
- 4Help build self-service content such as docs FAQs and short-form videos
- 5Engage with the Runway community on Discord and other forums
- 6Contribute to process improvements and automation including hands-on development when possible
- 7Triage complex technical issues for Enterprise escalation
- 8Live troubleshoot within the Runway platform as needed
Requirements5
- 11-3 years in customer support operations or a technical role
- 2Familiarity with Notion Slack Zendesk Google Workspace and AI platforms
- 3Strong written communication clear direct and thoughtful at volume
- 4Data-driven mindset and ability to notice patterns and communicate them
- 5Comfort working in a fast-moving environment with high autonomy and ownership
Salary Insight
$75 - $90k per year
Location
Required Skills
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