Commercial Insurance Account Manager, Transportation
Overview
You will own the full client service lifecycle for a book of transportation and trucking accounts, ranging from $70,000 to $90,000 in annual premium. You'll work with a seasoned team of insurance professionals at Insurance Office of America in Columbus, Ohio, reporting directly to the branch leadership. You'll handle policy administration, renewals, and client communication, with autonomy growing by level. This role stands out because you'll have a clear career path from Account Associate to Account Manager Associate, with increasing independence and technical advisory responsibilities.
What You'll Do9
- 1Deliver proactive service to clients and internal teams, resolving service requests within 24 hours
- 2Process endorsements, audits, cancellations, and reinstatements with accuracy using AMS360 and Epic
- 3Manage certificates, ID cards, binders, and invoices, ensuring documentation accuracy for new and renewal business
- 4Prepare submissions and proposals for underwriters, gathering necessary documentation and loss runs
- 5Maintain client and policy data in agency management systems, tracking activities and deadlines
- 6Resolve billing discrepancies and support collections to minimize errors and omissions exposure
- 7Independently manage renewals for low to medium complexity accounts, negotiating coverage and pricing with carriers
- 8Lead renewal strategy and execution for complex accounts, providing coverage analysis and advisory support
- 9Mentor junior staff, reviewing their work and guiding technical development
Requirements8
- 15+ years of commercial insurance experience, preferably in transportation and trucking
- 2Active P&C License required
- 3Experience with AMS360 and Epic agency management systems
- 4Proficient in Microsoft Office (Excel, Word, Outlook)
- 5Strong understanding of commercial auto, general liability, and cargo coverages
- 6Ability to work onsite at the Columbus, Ohio branch, with potential hybrid flexibility
- 7Excellent communication skills, both written and verbal
- 8Certified Insurance Service Representative (CISR) or CPCU designation preferred
Salary Insight
$70 - $90k per year
Location
Required Skills
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