Colleague Relations Advisors CVS Health
Overview
Manage employee relations caseloads and provide coaching under minimal supervision. Support leaders and staff with conflict resolution and performance guidance. Ensure policy compliance and handle investigations. Develop communication strategies and address personal challenges. Meet case metrics and close files promptly.
What You'll Do11
- 1Provide proactive support to promote positive employee relations culture
- 2Conduct investigations and recommend actions to resolve conflicts
- 3Develop communication strategies for transparent workplace dialogue
- 4Guide leaders on conflict management and performance coaching
- 5Handle confidential employee information and sensitive cases
- 6Implement process improvements to boost engagement and satisfaction
- 7Assist with crisis management through resource referrals
- 8Maintain accurate case documentation in tracking systems
- 9Present training to leaders and lead meetings
- 10Prioritize tasks and manage workload in a fast paced environment
- 11Travel as needed to support regional initiatives
Requirements10
- 15+ years employee relations experience
- 2Experience using case management systems like Salesforce
- 3Strong knowledge of employment laws and regulations
- 4Proven analytical and problem solving abilities
- 5Excellent communication and interpersonal skills
- 6Ability to travel and work in a matrixed environment
- 7Certification in dispute resolution mediation
- 8Understanding of labor relations and grievance processes
- 9Bachelor's degree or equivalent experience
- 10Familiarity with HR equity tools and compliance frameworks
Salary Insight
$54 - $146k per year
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