Client Services Coordinator, Soccer Training Facility
Overview
As the Client Services Coordinator at 1A Soccer, you will own client communication, scheduling, and front-office operations during peak evening and weekend training hours. You will be the primary contact for players, families, and coaches, ensuring every interaction is professional and positive. Reporting to the Operations & Business Manager, you will independently manage front-office duties, support program enrollment, and handle sales conversations with prospective clients. This role demands composure under pressure and exceptional multitasking. You will thrive in a fast-paced soccer environment where your organizational skills keep the facility running smoothly. 1A Soccer is a private training facility dedicated to player development, and your work directly impacts the experience of every athlete and family.
What You'll Do10
- 1Serve as the primary point of contact for players, families, and prospective clients, responding to calls, texts, and emails with professionalism.
- 2Answer questions about training programs, schedules, pricing, and policies, guiding families to the right solutions.
- 3Manage training schedules and bookings using scheduling systems, coordinating between clients and trainers.
- 4Process schedule changes, cancellations, makeups, and maintain accurate client records and accounts.
- 5Assist with payment processing and resolve account-related questions.
- 6Support sales by explaining packages, following up on leads, and converting inquiries into active clients.
- 7Greet families upon arrival and ensure training sessions run on schedule.
- 8Communicate with coaches about player arrivals and session updates, coordinating player flow between sessions.
- 9Monitor facility appearance and organization, helping maintain a clean, welcoming environment.
- 10Assist with operational tasks and equipment organization as needed.
Requirements9
- 11+ years of sales experience in a customer-facing role, such as retail, membership, or service sales.
- 21+ years of experience in soccer, either playing, coaching, or working in a soccer-related environment.
- 3Strong communication and customer service skills, with the ability to build relationships with families.
- 4Proven ability to multitask and manage multiple priorities in a fast-paced setting.
- 5Ability to remain calm and professional under pressure.
- 6Strong attention to detail and organizational skills for maintaining accurate records.
- 7Comfort with digital systems for scheduling and communication.
- 8Reliable and punctual, with the ability to work independently.
- 9Availability for evening shifts (Monday-Friday) and weekend hours, approximately 32-40 hours per week.
Salary Insight
$35 - $52k per year
Location
Required Skills
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