Client Development Specialist, Luxury Retail & CRM
Overview
The Client Development Specialist at FEATURE owns client relationships and sales at the Las Vegas flagship. You balance 50% sales floor time with 45% clienteling and 5% product education, targeting $15k+ monthly outreach sales. Working within a team of 120+ luxury brands including Off-White and Comme des Garcons, you craft personalized wardrobes and memorable experiences. This role stands out for its focus on authentic client connections and measurable metrics in a premier retail environment.
What You'll Do8
- 1Build a strong client book by acquiring 5+ new clients monthly through in-person and outreach discovery
- 2Log every outreach conversation, note, and client detail in the CRM to maintain precise records
- 3Drive sales by sending product photos, setting appointments, and managing invoices for VIP clients
- 4Craft personalized wardrobes using deep knowledge of FEATURE brands and fit expertise
- 5Coordinate with management via Asana to secure client-requested products and process cashouts and ship outs
- 6Present brand stories and personal testimonials by staying current on trends through social media and product trainings
- 7Attend weekly meetings to review sales, KPIs, and client opportunities against Shopify metrics
- 8Offer special wardrobe services to high-profile visitors during peak hours on the sales floor
Requirements7
- 12-3 years of retail sales or client service experience in a customer-focused setting
- 2Excellent interpersonal communication and problem-solving skills, proven through in-person and phone interactions
- 3Demonstrated ability to develop long-lasting client relationships and work independently
- 4Strong organizational skills with attention to detail and adaptability in a fast-moving environment
- 5Proficiency with CRM software and Shopify for tracking sales and outreach metrics
- 6Self-starter with a passion for results, creativity, and fashion
- 7Ability to lead by example and adapt to changing business strategies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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