Bilingual Spanish Customer Service Agent - Insurance
Overview
Join The Holguin Agency as a Bilingual (Spanish) Customer Care Agent in Dallas, Texas, where you will own the client experience from first contact to long-term retention. You will manage inbound calls, consult on insurance products, and cross-sell additional coverage. Our team thrives on personalized service, and you will work remotely with a supportive structure and clear growth paths. This role stands out for its Mon-Fri schedule, evenings off, and hands-on training, making it ideal for a customer-focused professional.
What You'll Do6
- 1Interact with clients to understand their insurance needs and provide personalized solutions.
- 2Manage inbound calls, resolving inquiries and informing clients about insurance options.
- 3Offer expert advice on insurance products that fit each client's requirements.
- 4Identify cross-selling opportunities to enhance client coverage and agency revenue.
- 5Nurture long-term client relationships to drive satisfaction and retention.
- 6Stay informed on industry trends to provide updated and accurate recommendations.
Requirements8
- 1Active Texas insurance license preferred, or ability to pass the exam prior to start date.
- 2Bilingual: Spanish proficiency required, with strong verbal and written communication.
- 3Prior experience in customer service is advantageous, with Allstate experience preferred.
- 4Excellent communication skills, both verbal and written.
- 5Dedication to meeting and surpassing customer expectations.
- 6Ability to work effectively in a remote environment while maintaining productivity.
- 7Team collaboration skills and a positive contribution to team dynamics.
- 8Familiarity with CRM systems and customer record management tools.
Salary Insight
$35 - $50k per year
Location
Required Skills
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