Benefit Customer Service Representative Local Remote
Overview
Join A-Line Staffing Solutions as a Local Remote Benefit Customer Service Representative in San Diego. Provide exceptional support to help members navigate healthcare and pension plans. This meaningful role offers flexibility and impact while requiring local presence for equipment pickup and occasional in-person meetings.
What You'll Do9
- 1Guide members through benefits enrollment and assist with updates to health and pension plans
- 2Deliver personalized support via phone email and webchat prioritizing quality over speed
- 3Start on a single client account and become cross-trained to support multiple clients
- 4Use empathy professionalism and clear communication to handle sensitive or complex member concerns
- 5Interpret plan documents and explain them in simple language
- 6Handle confidential information responsibly following HIPAA and data privacy standards
- 7Schedule and manage shifts Monday through Friday with flexibility between 7 AM and 8 PM
- 8Work full-time during peak season with potential overtime or adjustable hours off-peak
- 9Maintain tech proficiency with basic computer skills and adaptability to diverse communication styles
Requirements6
- 15+ years building ETL pipelines with Spark and Airflow
- 2High school diploma or GED required
- 3Bilingual Spanish or French speakers encouraged earn $0.75 hour extra
- 4Customer service experience preferred but not required
- 5Strong communication and problem-solving abilities
- 6Tech-savvy individuals comfortable with basic computer tasks
Salary Insight
$37 - $40k per year
Location
Required Skills
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