Banking Operations Associate
Overview
You will own the end-to-end processing of complex regulatory banking transactions at TEKsystems, ensuring accuracy and compliance within a high-volume environment. You'll navigate multiple banking systems, evaluate risk and fraud, and support member and partner inquiries. You'll join a collaborative team focused on operational excellence and process improvement. This role offers exposure to specialized regulatory operations and the chance to make a direct impact on member financial security.
What You'll Do9
- 1Process a high volume of complex regulatory banking transactions with accuracy and efficiency using multiple banking and processing systems.
- 2Evaluate transactions for risk, approval requirements, account limits, and potential fraud concerns.
- 3Respond to member and internal partner inquiries via phone, email, and mail, resolving issues while maintaining exceptional service.
- 4Research and resolve member, vendor, and internal issues, escalating complex situations when needed.
- 5Maintain accurate and comprehensive records of member interactions, activities, and transactions.
- 6Assist with specialized regulatory activities and ensure adherence to regulatory requirements and internal policies.
- 7Conduct quality control reviews on assigned processes and transactions, monitoring and validating transactional reports.
- 8Collaborate with leadership and team members to identify trends and opportunities for process improvement.
- 9Support training efforts and assist in developing fellow associates.
Requirements10
- 12+ years of experience in banking or financial industry.
- 2High School Diploma required; some post-secondary education preferred.
- 3Strong written and verbal communication skills.
- 4Ability to prioritize multiple responsibilities and meet deadlines in a complex environment.
- 5Proven ability to manage sensitive and confidential information with professionalism.
- 6Strong analytical, critical thinking, and problem-solving skills.
- 7Ability to work independently with minimal supervision while maintaining accuracy and quality.
- 8Proficiency with Microsoft Office applications.
- 9Preferred: Experience with governmental banking regulatory reporting activities.
- 10Preferred: Knowledge of deposit account maintenance, IRA processing, tax reporting, or other banking operations functions.
Salary Insight
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