At Your Service Agent Le Meridien Charlotte
Overview
We seek dynamic At Your Service Agents to deliver exceptional guest experiences at our StepStone Hospitality hotels. Responsibilities include handling guest calls, coordinating across departments, and ensuring timely service delivery.
What You'll Do10
- 1Answer guest calls and respond to requests
- 2Record and communicate guest requests accurately
- 3Coordinate with Housekeeping Front Office Engineering Food & Beverage teams
- 4Follow up on guest requests for completion
- 5Provide information about hotel services amenities and hours
- 6Address guest concerns professionally and escalate issues
- 7Maintain accurate records using hotel systems
- 8Communicate effectively with guests and team members
- 9Follow hotel policies procedures and service standards
- 10Support additional duties as assigned
Requirements5
- 1Weekdays weekends and holidays availability
- 2Proven experience in hospitality guest services
- 3Strong communication and problem-solving abilities
- 4Ability to work flexible schedules including nights and weekends
- 5Commitment to delivering exceptional guest experiences
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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