Assistant Store Manager at Andy's Frozen Custard
Overview
You'll own daily store operations at Andy's Frozen Custard, ensuring every guest gets high quality custard and exceptional service. Leading a team of 5-10, you'll manage shifts, uphold cleanliness, and coach staff toward a family-friendly culture. This role demands hands-on leadership without grills or fryers, and offers quarterly bonuses and growth as we expand.
What You'll Do7
- 1Lead store opening and closing procedures, setting up point-of-sale systems and ensuring all equipment is ready for service.
- 2Coach team members in customer service and custard preparation, providing real-time feedback to maintain high standards.
- 3Manage inventory levels for custard mix and supplies, placing orders and minimizing waste to control costs.
- 4Resolve guest complaints with a smile, turning issues into memorable experiences that build loyalty.
- 5Uphold food safety and sanitation standards, conducting hourly walkthroughs to keep the store spotless.
- 6Train new hires on scooping techniques and cash handling, ensuring they hit productivity targets within their first month.
- 7Drive sales through upselling and promoting Andy's loyalty program, tracking daily performance against goals.
Requirements7
- 11-2 years of management experience in food service or a related industry.
- 2Ability to work all shifts, including late nights, weekends, and some holidays, with open availability.
- 3High school diploma or equivalent, with a solid employment track record and positive references.
- 4Physical capability to stand/walk constantly, lift up to 55 pounds, and perform precise work around the fountain area.
- 5Strong verbal communication skills to lead and inspire a team while serving guests.
- 6Reliable transportation and a commitment to full-time work.
- 7Enthusiasm for a hands-on role in a family-friendly environment.
Salary Insight
$40 - $46k per year
Location
Required Skills
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