Assistant Call Center Manager, Outbound Sales & Lead Gen
Overview
Own day-to-day operations of a high-volume outbound call center in a growth-focused energy company. Lead a growing team of appointment setters and support front-end and back-end operations alongside the Call Center Manager. Drive accountability, productivity, and communication in a fast-paced, performance-driven environment. This role offers hands-on leadership with opportunities to scale the team and processes.
What You'll Do10
- 1Build and coach a growing team of outbound appointment setters
- 2Design and monitor daily attendance, productivity, call activity, and performance to meet KPIs
- 3Own lead distribution, dialing campaigns, calendars, and daily workflow to maximize qualified opportunities
- 4Drive onboarding, training, and development for call center representatives
- 5Identify performance issues and implement solutions to maintain accountability and a positive team culture
- 6Listen to calls to identify areas for improvement in communication and objection handling
- 7Manage back-end follow-up, appointment quality control, and confirmations
- 8Track KPIs and communicate trends to management to inform decisions
- 9Step in to take ownership when the Call Center Manager is unavailable
- 10Support contests, incentives, recognition, and overall call room culture
Requirements10
- 12 years of call center leadership, sales management, or telemarketing management preferred
- 2Strong understanding of outbound calling environments and dialers
- 3Confident communicator with coaching and direction skills
- 4Organized, detail-oriented, able to manage multiple priorities
- 5Comfortable with KPIs, performance reports, and daily production goals
- 6Ability to hold employees accountable while maintaining a positive team environment
- 7Experience with CRM systems, spreadsheets, and operational tools
- 8Demonstrated problem-solving and decision-making skills
- 9Reliable, self-motivated with a strong work ethic
- 10Experience in solar or high-volume outbound sales is a major plus
Salary Insight
$45 - $60k per year
Location
Required Skills
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