RedionVerified Source

Assistance Coordinator Redion Miami Travel Insurance

Onsite · Miami, Florida
Posted August 3, 2026
payroll

Overview

Lead coordination of assistance for travelers facing urgent needs. Support diverse client populations across global destinations. Deliver rapid, accurate resolution while maintaining compliance with SLA standards. Drive operational efficiency in a dynamic environment.

What You'll Do6

  • 1Handle inbound and outbound communications managing patient client provider interactions
  • 2Prioritize and track active cases ensuring timely resolution aligned with service agreements
  • 3Follow GMMI Client Specific Procedures and Standard Operating Procedures
  • 4Communicate benefit coverage decisions and process medical payments via direct billing
  • 5Coordinate with internal teams to resolve travel disruptions and emergencies
  • 6Maintain accurate case documentation and follow-up protocols

Requirements5

  • 1High School Diploma or GED equivalent
  • 2Excellent English and German communication skills
  • 3One year experience in healthcare or insurance field
  • 4Geographical awareness of major travel regions
  • 5Proficiency with Microsoft Office Suite

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationMiami, Florida

Required Skills

insurance benefits administrationmedical terminology knowledgecustomer service excellencecross-cultural interaction abilitiestime management and prioritization
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