Analyst, Consumer Insights, Financial Services & Qualtrics
Overview
Be a foundational member of a newly formed Consumer Insights team in a growing financial services company. You will execute qualitative and quantitative research, conduct interviews, analyze surveys, and deliver objective insights to inform decisions across Marketing Product Client Service and executive leadership. You will build the function from the ground up and shape research processes and cross functional analytics. This is an onsite role based in Carrollton TX with generous remote work flexibility after six months.
What You'll Do10
- 1Build and execute recurring qualitative and quantitative research studies including surveys interviews and customer feedback initiatives to inform business decisions
- 2Conduct one on one interviews with customers prospects and stakeholders to gather actionable insights
- 3Analyze survey results interview transcripts and research datasets to identify trends themes and opportunities
- 4Code qualitative findings synthesize data into concise research summaries and prepare data for dashboards
- 5Support survey administration participant management and research operations using Qualtrics or similar platforms
- 6Pull organize and prepare data from Salesforce and other internal systems for research analysis
- 7Collaborate with the Consumer Insights Program Manager on research methodologies study execution and cross study analysis
- 8Partner with Business Intelligence teams to prepare validated datasets for Power BI dashboards and reporting
- 9Help improve survey automation research processes and operational efficiencies as the Consumer Insights function grows
- 10Contribute to enterprise wide research efforts across customer experience product development marketing and strategic growth initiatives
Requirements10
- 1Bachelor's degree in Market Research Business Psychology Statistics Data Analytics or related field
- 22+ years of experience executing both qualitative and quantitative research studies
- 3Experience managing or supporting ongoing survey programs rather than one time projects
- 4Hands on experience conducting one on one qualitative interviews
- 5Strong ability to analyze survey data interview transcripts and mixed method findings
- 6Experience with Qualtrics or a comparable enterprise survey platform
- 7Strong proficiency with Microsoft Excel PowerPoint and Word
- 8Excellent written communication skills with the ability to summarize findings clearly and objectively
- 9Strong organizational skills managing multiple changing priorities and ability to work independently in a collaborative environment
- 10Salesforce and Power BI experience preferred
Salary Insight
$100 - $107k per year
Location
Required Skills
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