AI Success Manager - Broccoli AI
Overview
Lead customer success for AI agents managing SMB to enterprise portfolios. Drive adoption, usage, and revenue growth through data-driven insights and workflow optimization. Manage accounts without losing quality.
What You'll Do11
- 1Own a book of customers (SMB → enterprise)
- 2Drive adoption and usage of Broccoli’s AI agents
- 3Identify and execute expansion opportunities
- 4Monitor account health using data (usage, bookings)
- 5Run onboarding and ensure fast time-to-value
- 6Work closely with product + engineering to improve outcomes
- 7Analyze metrics to determine what works vs not
- 8Think in workflows and outcomes, not tasks
- 9Use tools like Claude to automate work
- 10Look for leverage in everything you do
- 11Grow accounts over time without losing quality
Requirements10
- 1Analytical comfort with data and metrics
- 2Operator mindset and proactive problem solving
- 3AI-native approach leveraging modern tools
- 4Revenue orientation focused on account growth
- 5Customer-focused mindset prioritizing outcomes
- 6Experience with scaling operations
- 7Ability to identify and push upsells
- 8Concrete experience with contractor platforms like ServiceTitan
- 9Understanding of home services industry dynamics
- 10Proven track record in similar roles
Salary Insight
$95 - $120k per year
Location
Required Skills
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