Administrative Officer I - Property Tax Credit Programs
Overview
You will own homeowner assistance and tax sale data operations for Maryland's Property Tax Credit Programs, supporting thousands of residents across 24 jurisdictions. You will work with CRM systems, Excel, and Google Sheets to track and report on assistance efforts, while collaborating with a small team at the Ombudsman Office. Your work ensures accurate property tax credit information reaches homeowners and county agencies. This role combines direct customer service with data analysis and outreach content creation, offering exposure to state tax laws and Homeowners' Property Tax Credit programs. You will be the first line of support for homeowners facing tax sale issues, making a tangible impact on their housing stability.
What You'll Do10
- 1Support homeowners with tax sale inquiries through phone, email, and voicemail using the CRM system, resolving issues within first 90 days.
- 2Collect and document data on assisted homeowners and county tax sale information using Excel, Google Sheets, and Google Forms, delivering a monthly report.
- 3Apply knowledge of state tax sale laws, county policies, and relief resources like Homeowners' Property Tax Credit and Homestead Tax Credit to guide homeowners.
- 4Maintain departmental records and files, ensuring accurate and accessible documentation for audits and reference.
- 5Create and update outreach materials for the TSO website, social media, and print, launching at least one new resource per quarter.
- 6Collaborate with service partners and community organizations, representing SDAT at outreach events and meetings.
- 7Handle general office administration tasks, including managing correspondence and scheduling, to keep operations running smoothly.
- 8Participate in cross-team projects, assisting with data clean-up or special initiatives as needed, contributing to team goals within 6 months.
- 9Complete required training on customer service and data privacy, achieving certification within first month.
- 10Ensure timely responses to all email and voicemail inquiries, meeting SDAT's Customer Service Policy standards.
Requirements10
- 11+ year of administrative staff or professional work, or 30 college credit hours from an accredited college or university.
- 2High school diploma or equivalency certificate.
- 31+ year experience in accounting or real property fields, such as tax sale, property assessment, or property tax administration.
- 41+ year experience interacting directly with the public via phone, email, or in-person.
- 5Experience gathering information from internal staff or external stakeholders, as demonstrated in prior roles.
- 6Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google platforms (Sheets, Forms, Drive).
- 7Ability to operate a motor vehicle and hold a valid Maryland driver's license, if assigned field duties.
- 8U.S. Armed Forces commissioned officer experience may substitute for required experience on a year-for-year basis.
- 9Bilingual candidates encouraged to apply, as language skills enhance homeowner support.
- 10Strong organizational skills for maintaining records and files in a government setting.
Salary Insight
$56 - $88k per year
Location
Required Skills
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