A2 Process Associate Customer Care
Overview
Lead ownership of customer care processes at Capgemini Atlanta. Drive improvements and deliver exceptional service outcomes. Shape career path within collaborative community. Unlock technology value for sustainable impact.
What You'll Do5
- 1Design and implement scalable customer interaction solutions using Python and React
- 2Own end to end customer service platforms leveraging AWS infrastructure
- 3Develop automated workflows with Kubernetes orchestrated pipelines
- 4Mentor junior staff through agile methodologies and best practices
- 5Analyze customer feedback to drive service enhancements
Requirements5
- 1Minimum 1 year international contact center experience
- 2Strong communication and problem solving abilities
- 3Proficiency with Excel and MS Office tools
- 4Excellent written and oral communication skills
- 5Ability to prioritize tasks in fast paced environment
Salary Insight
$24 - $68k per year
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