3DEXPERIENCE L3 Support Engineer, Dassault Systemes Platform
Overview
You own defect resolution across the 3DEXPERIENCE platform. Isolate, debug, and fix production issues that L1/L2 can't crack. Work with Dassault Systemes core teams and platform admins. You'll tune custom Data Model code and interface with operations. Every day brings a new production puzzle.
What You'll Do8
- 1Resolve complex production issues on 3DEXPERIENCE, coordinating with L1/L2 and development teams.
- 2Debug custom Data Model code and platform scripts to find root causes.
- 3Own escalations for platform performance, logging, and architecture problems.
- 4Write and deploy fixes for recurring platform defects.
- 5Design and run diagnostic queries against 3DEXPERIENCE databases.
- 6Drive post-incident reviews and document resolution paths.
- 7Scale monitoring and alerting for proactive fault detection.
- 8Lead communication with Dassault Systemes core development for feature gaps.
Requirements8
- 13+ years supporting 3DEXPERIENCE or ENOVIA platforms in production.
- 24+ years debugging Java or JavaScript code.
- 3Strong SQL and database troubleshooting skills.
- 4Experience configuring 3DEXPERIENCE data models and business logic.
- 5Hands-on with REST APIs and web services.
- 6Familiarity with Linux environments and log analysis.
- 7Ability to articulate technical issues to cross-functional teams.
- 8Bachelor's degree in Computer Science or related field.
Salary Insight
$65 - $68k per year
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