
Workforce Management Specialist, WFM & Staffing Support
Overview
Own workforce management tasks at scale in a hybrid contract role. You will support staffing requests, schedule updates, time tracking, and documentation within the WFM system. Collaborate with management to ensure accurate time recording and operational efficiency. This role is part of a larger workforce analytics and scheduling effort and offers exposure to cross-functional teams in a dynamic environment.
What You'll Do6
- 1Build staffing requests and update schedules to align with demand
- 2Design and document time tracking processes within the Workforce Management system
- 3Drive accuracy in employee time records by monitoring and reconciling timesheet data
- 4Own reporting and documentation to support management decisions on staffing
- 5Ship workflow improvements for scheduling and time capture within WFM tools
- 6Lead coordination with managers to adjust schedules based on business needs
Requirements5
- 1Holders or authorized to work in the U.S.
- 26+ month contract availability
- 3Experience supporting workforce management tasks such as scheduling and time tracking
- 4Ability to initiate staffing requests and track time recording in WFM systems
- 5Strong attention to detail and documentation skills
Salary Insight
$20 - $25k per year
Location
Required Skills
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