VoIP & Network Field Technician
Overview
TeleCloud seeks a VoIP & Network Field Technician to install configure and support cloud-based phone systems and business networks across New Jersey. This hands-on role involves working directly with customers solving networking challenges and delivering projects from installation to completion.
What You'll Do9
- 1Perform onsite network assessments before installations
- 2Install and configure cloud phone systems IP phones routers switches and network equipment
- 3Set up users extensions voicemail auto attendants call queues and call routing
- 4Troubleshoot network connectivity VoIP performance and call quality issues
- 5Coordinate phone number porting project schedules and customer go-live activities
- 6Work closely with customer IT departments vendors and internal project teams
- 7Test systems before deployment including emergency calling voicemail paging and failover services
- 8Train customer administrators and end users document installations configurations and project progress
- 9Own technical issues through successful resolution while providing exceptional customer service
Requirements7
- 13+ years of customer-facing technical field experience in VoIP or telecommunications
- 2Managed IT services commercial networking structured cabling or low-voltage systems security or AV installations
- 3Knowledge of LANWAN networking routers managed switches firewalls wireless networking or PoE devices
- 4Understanding of TCP/IP DHCP DNS VLANs NAT and network troubleshooting
- 5Excellent communication and customer service skills strong organizational and documentation abilities
- 6Valid driver's license with good driving record ability to lift up to 50 pounds willingness to travel throughout New Jersey
- 7College degree not required
Salary Insight
$73 - $83k per year
Location
Required Skills
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