Veterinary Receptionist Customer Service Representative Becker Animal Hospital
Overview
Own end to end patient intake processes for a high volume veterinary clinic. Deliver exceptional client experiences while maintaining efficient operations across all departments. Drive improved satisfaction through proactive communication and seamless coordination.
What You'll Do11
- 1Design and implement patient registration workflows using Python scripting
- 2Configure and maintain electronic health records via AWS cloud infrastructure
- 3Develop training modules for veterinary technicians focusing on React frameworks
- 4Scale telehealth appointment scheduling systems using Kubernetes orchestration
- 5Analyze patient flow metrics to optimize clinic throughput
- 6Lead weekend coverage rotations with minimal disruption
- 7Debug technical issues affecting patient management software
- 8Drive process improvements that reduce average wait times by 20%
- 9Collaborate with cross-functional teams to integrate new CRM platforms
- 10Ensure compliance with HIPAA regulations during data handling
- 11Maintain accurate billing documentation through automated systems
Requirements11
- 15+ years veterinary reception experience
- 23-5 seasons managing complex patient systems
- 3AWS Certified infrastructure knowledge preferred
- 4React development background advantageous
- 5Python scripting proficiency required
- 6Kubernetes containerization experience necessary
- 7Customer service certification such as BCBA recommended
- 8Minimum 1 year clinical support experience
- 9Proficiency in medical terminology essential
- 10Valid driver's license required for onsite duties
- 11Excellent multitasking abilities under pressure
Salary Insight
$40 - $48k per year
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