Technical Support Engineer L3 Galactic Minds Inc.
Overview
We seek an experienced Technical Support Engineer at the L3 level to provide onsite support for enterprise data engineering platforms. The successful candidate will serve as the primary technical interface at the customer location, own complex production issues through resolution, and coordinate closely with offshore engineering and support teams. This role demands deep expertise in AWS-based data services PySpark AWS Glue Databricks Amazon Redshift SQL
What You'll Do11
- 1Design and implement monitoring solutions using CloudWatch and Prometheus to detect anomalies in production environments
- 2Lead debugging sessions with senior engineers to resolve critical data pipeline failures within SLA targets
- 3Develop automated alerting systems for data ingestion failures across Spark clusters
- 4Mentor junior engineers through weekly knowledge sharing sessions on cloud architecture best practices
- 5Collaborate with product owners to translate business requirements into technical specifications
- 6Streamline incident response workflows by creating runbooks for common failure scenarios
- 7Optimize ETL processes using Airflow to reduce data latency by 30 percent
- 8Drive adoption of observability tools across distributed teams using Grafana dashboards
- 9Own weekend on-call rotations during peak business hours with minimal escalation
- 10Analyze root causes of data quality issues using Athena and RDS diagnostic tools
- 11Implement security compliance checks for GDPR and HIPAA standards in production workloads
Requirements9
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading technical teams in high-pressure environments
- 3AWS Certified Solutions Architect Associate
- 4PySpark expert with hands-on experience in large-scale data processing
- 5Databricks certification preferred
- 6SQL proficiency for schema design and optimization
- 7Kubernetes experience deploying containerized applications
- 85+ years working with Redshift warehouses
- 9Proficiency in Terraform for infrastructure automation
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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