State Farm Agent Team Member - Multi-Line Representative
Overview
As a Multi-Line Representative, you will own the customer experience from first contact to policy issue, supporting a book of business across auto, home, and life lines. You will join a four-person team at a State Farm agency with nine years of community trust, working directly with Rebecca Davis to protect families in Fairburn, GA. Your focus is on clear communication, accurate documentation, and proactive follow-up that turns inquiries into lasting relationships. This role stands out for its paid time off, license reimbursement, and bonus potential in a family-oriented office.
What You'll Do7
- 1Greet customers and assess their insurance needs, offering auto, home, and life product information.
- 2Build rapport with new and existing customers to generate referrals and renewals.
- 3Process policy changes, quotes, and claims documentation with accuracy in State Farm systems.
- 4Manage scheduling and follow-up calls to ensure every customer receives timely service.
- 5Support community events and marketing campaigns to increase agency visibility.
- 6Track customer interactions in the CRM to maintain a consistent service experience.
- 7Collaborate with team members to meet weekly office goals and share best practices.
Requirements5
- 11+ year in customer service, business support, or insurance (preferred).
- 2Effective written and verbal communication skills for client interactions.
- 3Strong organizational abilities with attention to detail for record-keeping.
- 4Comfortable handling multiple tasks in a fast-paced office.
- 5Must hold or be able to obtain a Property & Casualty and Life/Health license within 30 days.
Salary Insight
$40 - $60k per year
Location
Required Skills
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