Senior Product Manager, Account Management & Login in Travel & Hospitality
Overview
Owns account management and login experiences at scale for a leading travel and hospitality brand. You will shape the strategy and roadmap across web, mobile, and partner channels, driving a unified identity and profile experience for millions of customers. Collaborate with engineering, UX, analytics, and business stakeholders to deliver a connected customer journey and measurable impact. This role offers executive exposure, significant ownership, and a chance to influence enterprise-wide identity and digital engagement strategy.
What You'll Do10
- 1Define and execute the product strategy and roadmap for customer account management and login experiences across digital platforms
- 2Deliver features for account creation authentication profile management and self service capabilities
- 3Lead initiatives ensuring seamless experiences across web booking and customer account channels
- 4Optimize account to booking data flows customer data management and identity experiences
- 5Partner with engineering UX analytics and business stakeholders to prioritize investments and requirements
- 6Drive alignment across marketing e commerce customer service CRM and technology teams for a connected journey
- 7Balance customer experience goals with technical constraints and business requirements
- 8Leverage analytics and customer insights to identify opportunities measure success and inform decisions
- 9Define and track KPIs for customer engagement platform adoption and account experience health
- 10Lead end to end lifecycle from discovery through launch optimization and continuous improvement
Requirements8
- 1Bachelor's degree in Computer Science Information Systems Business Marketing or a related discipline
- 25+ years of product management experience owning customer facing digital products
- 3Experience managing account management identity authentication profile management or customer platform products
- 4Strong understanding of customer data flows and systems integration across digital ecosystems
- 5Proven ability to work with technical and non technical stakeholders
- 6Experience leading products through Agile development methodologies
- 7Strong analytical and data driven decision making skills
- 8Excellent communication presentation and stakeholder management capabilities
Salary Insight
$175 - $180k per year
Location
Required Skills
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