Retail Support Specialist DSI Los Angeles
Overview
Join our team at DSI to deliver exceptional support for AT&T customers in high-traffic retail locations. You will provide professional assistance with billing account updates device support and service concerns while maintaining professionalism in dynamic environments.
What You'll Do11
- 1Provide professional friendly solution-focused support to AT&T customers inside national retail locations
- 2Resolve inquiries related to billing account updates plan changes device support and service concerns
- 3Troubleshoot wireless devices network issues and feature functionality
- 4Operate effectively in high-volume retail environments maintaining focus professionalism and service quality during peak traffic
- 5Act as AT&T subject-matter expert for retail employees and third-party labor partners leading in-store support for retail escalations
- 6Proactively engage with store leadership to address customer concerns strengthening partnership alignment
- 7Navigate multiple systems simultaneously while engaging with customers in real time
- 8Document all interactions thoroughly and accurately adhering to company policies compliance requirements and privacy standards
- 9Meet or exceed performance metrics including quality efficiency and customer satisfaction scores
- 10Execute and maintain approved planograms for mobile devices and signage
- 11Maintain inventory accuracy for display devices and fixtures add remove and reposition phones fixtures and promotional material per planogram updates
Requirements7
- 1Strong customer service and communication skills
- 2Ability to handle high-stress escalated situations with professionalism
- 3Proficient in multitasking and navigating complex systems
- 4Detail-oriented with strong problem-solving abilities
- 5Ability to work flexible hours including evenings weekends and holidays
- 6Previous call center or retail support experience preferred
- 7Experience in wireless communications retail customer service or technical support
Salary Insight
Salary not disclosed in listing
Location
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