Lead Analyst, Marketplace Compliance & Digital Commerce
Overview
You will own marketplace compliance operations at Lowe's, protecting customers, sellers, and the platform at scale. You will guide complex investigations, improve enforcement processes, and support policy development across Digital Commerce and Marketplace teams. Partner with Legal, Trust & Safety, and other cross-functional teams to drive strategic projects. This role offers direct impact on 80,000+ sellers and the chance to shape retail compliance in a Fortune 100 company.
What You'll Do10
- 1Track and share performance of digital commerce workstreams weekly, monthly, quarterly, and yearly, identifying risks and opportunities from KPI dashboards.
- 2Partner with business leaders to define OKR targets, track progress, and drive actions toward those goals.
- 3Identify marketplace risk trends and translate findings into process improvements, policy recommendations, and operational controls using SQL and Excel.
- 4Develop and improve compliance workflows, review procedures, enforcement standards, and escalation paths in Jira.
- 5Lead projects for the development and improvement of assigned digital business areas, coordinating with Agile teams.
- 6Prioritize business reporting, define requirements, and partner with BI teams to build Tableau dashboards.
- 7Present to key stakeholders on project and campaign strategies, providing insights for future tactics using PowerPoint.
- 8Support training, onboarding, and coaching for compliance analysts, fostering knowledge-sharing across teams.
- 9Define quality assurance standards, audit processes, and performance metrics for the compliance function.
- 10Contribute to marketplace policy updates and ensure enforcement teams apply policies consistently.
Requirements7
- 16-7 years of experience in online or retail merchandising or business operations.
- 2Bachelor's Degree in Business Administration, Merchandising, Computer Science, Marketing, or Business Operations.
- 3Proven track record leading complex investigations and compliance enforcement in e-commerce.
- 4Experience with SQL for data extraction and analysis.
- 5Experience building dashboards in Tableau or similar BI tools.
- 6Strong understanding of marketplace platforms and seller compliance.
- 7Excellent communication skills to present insights to senior leadership.
Salary Insight
Salary not disclosed in listing
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