Key Holder, Retail at Filson - Customer Service & Leadership in Minneapolis
Overview
Own frontline leadership at Filson with a focus on exceptional customer experiences and operational standards. Lead a sales team to achieve measurable performance metrics while upholding brand integrity across merchandising and events. Join a heritage brand that values craftsmanship, teamwork, and customer care in a high-touch retail environment. This role differentiates itself through hands-on coaching, data-informed decision making, and active involvement in community marketing initiatives.
What You'll Do10
- 1Build a high-performing sales team through recruiting, training, and development to meet customer service and sales targets
- 2Lead coaching and conflict resolution within the team to drive a culture of 360-degree communication
- 3Drive performance by managing training plans and in-the-moment coaching to improve selling metrics
- 4Support marketing events, in store promotions, clientele emails, and community outreach to tell the Filson story
- 5Ensure merchandise availability and accurate inventories to support seamless customer experience
- 6Uphold Filson Standards and Operating Standards to maintain brand consistency
- 7Create a safe, clean store environment protecting employees and customers
- 8Manage customer service and selling to foster a performance oriented culture
- 9Enforce company programs and policies to support smooth store operations
- 10Provide regular reporting by collecting, analyzing, and summarizing information
Requirements9
- 1Minimum of one year in a leadership role
- 2Exceptional selling skills and customer service with strong clientele focus
- 3Experience using data to make informed decisions
- 4People development and growth experience
- 5Strong written and verbal communication skills
- 6PC based computer skills with Word and Excel
- 7Ability to work weekends, holidays and evenings
- 8Must have high school diploma or equivalent
- 9Must be 18+ years old
Salary Insight
$37 - $42k per year
Location
Required Skills
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