Insurance Customer Service Representative
Overview
You will own client policy management at Pella Insurance Agency in Brighton, handling quotes, renewals, and changes for a growing book of business. You will join a tight-knit team that values personalized service and invests in your professional growth. This role centers on building trust through clear communication and meticulous follow-through. You will work onsite with a steady Monday-to-Friday schedule and paid time off. What sets this apart: a focus on your development and flexibility within a supportive agency culture.
What You'll Do6
- 1Build insurance quotes, shop renewals, and process policy changes for existing clients.
- 2Advise clients on coverage options and educate them on policy details during each interaction.
- 3Issue insurance documentation and update client records with exacting accuracy.
- 4Assist clients with payments and resolve billing inquiries.
- 5Answer client questions and solve problems using strong research and follow-up skills.
- 6Maintain a professional and approachable presence in all phone, email, and in-person communications.
Requirements5
- 11+ years in a customer service or insurance role preferred.
- 2Proficiency with Microsoft Office Suite and strong computer skills.
- 3Excellent written and verbal communication skills.
- 4Detail-oriented and a team player with a positive attitude.
- 5Property Casualty License is a plus.
Salary Insight
$57 - $67k per year
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