Insurance Call Center Representative DXC Technology
Overview
Lead ownership of inbound insurance inquiries and account servicing at DXC Technology. Deliver high-quality service while meeting SLAs and driving process improvements. Collaborate with cross-functional teams to enhance operational efficiency. This role offers a unique chance to shape customer experiences within a dynamic enterprise technology stack.
What You'll Do9
- 1Handle inbound calls providing timely accurate responses to insurance and financial product inquiries
- 2Assist with account servicing including policy information transactions and updates
- 3Research and resolve issues ensuring effective follow-up and high-quality service
- 4Document customer interactions accurately in internal systems
- 5Process account updates documentation and transaction activities per company policies
- 6Navigate multiple systems efficiently to deliver complete accurate responses
- 7Meet or exceed service level agreements quality standards and performance metrics
- 8Escalate complex or sensitive issues to appropriate teams when necessary
- 9Support operational initiatives and identify process improvement opportunities
Requirements8
- 1High school diploma or equivalent GED
- 22+ years customer service call center or high-volume client facing experience
- 3Strong verbal and written communication skills
- 4Proven ability to handle challenging conversations and de-escalate concerns
- 5Attention to detail organizational skills multitasking capability
- 6Comfortable working in fast-paced metrics driven environment
- 7Experience in financial services insurance or related industries
- 8Familiarity with CRM systems or call center technologies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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